Shipping Policy

General Information

All orders are subject to product availability. If an item is out of stock at the time you place your order, we will notify you and refund you the total amount of your order, using the original method of payment. Back Ordered and Pre Order items are also available. This will be clearly marked before placing your order. Once your order is shipped, you will be contacted with tracking number, so you will be able to keep tabs on when your package will arrive.

Delivery Location

Items offered on our website are available for delivery to addresses in North America and Internationally.

Delivery Time

An estimated delivery time will be provided to you once your order is placed. Delivery times are estimates and commence from the date of shipping, rather than the date of order. Delivery times are to be used as a guide only and are subject to the acceptance and approval of your order. Unless there are exceptional circumstances, we make every effort to fulfill your order within 2-3 business days of the date of your order. Business day means Monday to Friday, except holidays. Please note we do not ship on Sundays. Date of delivery may vary due to carrier shipping practices, delivery location, method of delivery, and the items ordered. Products may also be delivered in separate shipments.

Shipping Costs

Shipping costs are flat rate per order and the delivery method is regular postal service via Canada Post. Shipping within Canada is $15 CAD per order and the United States is $20 CAD per order. Orders over $150 CAD will qualify for free shipping. International shipping is $40 CAD and orders over $300 CAD will qualify for free shipping. Additional charges may apply to remote areas or for large or heavy items. You will be advised of any charges on the checkout page. Sales tax is charged according to the province or territory to which the item is shipped.

Damaged Items in Transport

If there is any damage to the packaging upon delivery, please contact us immediately at info@luxexo.com

Questions

If you have any questions about the delivery and shipment of your order, please contact us at info@luxexo.com

 

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